>> reporter: from the first shocking moment, jamie martinez had a hard time believing what she was seeing. >> the gunman went for the money. yelling and shouting. >> reporter: alerted by the bank security guard, police responded within minutes and that is when things got uglier. >> when they announced the police officers were there, they said we are going to take hostages. >> reporter: martinez said they only wanted women. taking the bank manager, a teller, and misty holt-singh, a wife and mother of three. >> when she was on the ground, she said don't hurt me. don't hurt me. my daughter is outside waiting. you know, she is in the car. and so, um ... >> what did they tell her? >> don't worry, don't worry. don't worry. >> we are taking fire. >> reporter: as we now know, there was plenty to worry about. >> um, i saw in her eyes, you know, that she was scared.